Amber Dementia Support Consultancy
Supporting your business to support your community
Dementia is a devastating disease that is increasing year on year. At present 850,000 people in the UK are affected by dementia, a figure set to exceed 1 million in 2023.
It is now a real priority for the business sector to become dementia friendly and to welcome people living with dementia and their carers but to make adjustments to make their visit as positive & engaging as possible.
Business Benefits to becoming Dementia Friendly
Helping you achieve competitive advantage as 83% of people with dementia have switched shopping habits to places that are more accessible for themselves & their carers.
Helping you increase revenue as businesses will retain existing custom from people living with dementia as the condition develops and retain carers, family, and friends. The retail register will increase your profile as dementia friendly.
You will enhance your brand reputation as being a dementia friendly business demonstrating your customer care and corporate social responsibility in your community.
By making changes now, I will help you anticipate the growing businesses need from customers and staff living with or caring for someone with dementia.
Under the Equality Act (2010), you have a legal duty to ensure people have access to services including making ‘reasonable adjustments’ for customers and employees with disabilities, including people living with dementia.
Please contact me for a no obligation conversation on how
I can help your business become dementia friendly.
Become a supportive dementia friendly financial service provider
Becoming a dementia-friendly financial service means providing support through greater awareness and understanding to every person living with dementia, either members of the public in the community or employees who are impacted. This will make a huge difference to those affected by dementia and their quality of life.
We need to ensure that finance and insurance sector employees are aware of the impact of dementia and consider environments and processes to safeguard and support people to continue to live well in their community.
Why do we need dementia-friendly services?
- To improve awareness and understanding of dementia
As dementia becomes a growing concern, we must create a society that is more understanding of how it can affect someone. We need those we interact with daily to be able to offer support and appropriate advice for those who need it most.
- To enable effective communication between organisations and their customers
By recording the challenges of a person with dementia, a financial service can support and tailor interactions to suit needs. Individuals can interact independently with their chosen bank or financial service for as long as possible.
- To create a supportive environment for staff
The UK statutory retirement age is rising and the number of people with dementia is expected to rise to 1 million by 2021. This means we will see many more people developing dementia whilst still in employment. Ensuring a dialogue is started with staff can improve staff retention and increase staff productivity. In addition it can encourage empathy, reduce recruitment costs, and ultimately increase revenue.
- To ensure they are offering suitable products
Not providing suitable products can be seen as discriminatory. Some may choose to opt out of certain products, or risk rejecting their financial services and relying on others who might take advantage.
- To spot crime, prevent fraud and financial abuse
With financial abuse continuing to rise, financial services have a duty of care to their customers. They must ensure customers are properly protected and have appropriate safeguards in place.
- To support family, friends, and carers
The time after a diagnosis of dementia can be full of uncertainty and worry, particularly when it comes to dealing with finances. Financial services can make this easier for families by offering them proper advice and signposting. This will make a real difference when they need it most.
How can Amber Dementia Support Consultancy help?
Lesley-Anne Lloyd specialises in dementia, from providing hands on interactive care for individuals and groups living with dementia. She is dedicated to supporting people with dementia and giving them and their families ‘a voice’ in an uncertain world.
Lesley-Anne is committed to supporting families through the uncertain territory when navigating life with a new diagnosis of dementia for a family member or partner.
She works with businesses to provide support and information to enable them to provide an enhanced service and a true understanding of the disease.
Not only does she enable an understanding of dementia but helps your team be comfortable and natural with families to ease their stress and anxiety.
It is possible for everyone to live well with dementia
What can Amber Dementia Support Consultancy do for you?
- Visit you as a registered Dementia Champion with The Alzheimer’s Society, Lesley-Anne will provide dementia friends sessions to your staff and partners. This is completely free of charge and will take a maximum of one hour of your time.
- Coach your staff with interactive sessions enabling them to understand the impact of dementia on daily activities such as navigating your office space and understanding your interaction with them.
- Provide you with a toolkit to enable you to understand stress situations and how to handle challenging situations and behaviours.
- Enable your team to recognise certain scenarios that may be indicators of dementia.
- Identify environmental challenges within your organisation that may present challenges and barriers for individuals living with dementia.
- Provide your business with simple solutions that will transform your organisation from a friendly business to a dementia friendly business.
Environmental assessment.
- Lesley-Anne will assess your working environment and provide you with a comprehensive insight into how dementia-friendly your environment is.
- Advise your team how all aspects of the environment may be experienced by a person living with dementia. She will give practical and interactive examples to demonstrate these aspects.
- Compile a comprehensive report outlining practical changes that you can make to create a positive and stimulating environment for people living with dementia.
- Guide and assist you to improve the service you provide to vulnerable customers, such as people living with dementia, by auditing your organisation’s environment, customer interactions and processes.
- Engage with your teams to create practical ideas and suggestions to enhance the individual experience of each of your customers.
- Provide continued support to your organisation with elements being completely free of charge and some elements being chargeable. All provision is negotiable.